Terma Penggunaan Pelanggan

Definitions

In these Terms, the following expressions have the meanings set out below. Other expressions are defined where they first appear.

"Application" means the Kyglu customer mobile application for iOS or Android.

"Balance" means prepaid credit, a wallet balance, package sessions, points, vouchers or any other value recorded in the Service as held with a store.

"Booking request" means a request for an appointment submitted to a store through the Service, which is not confirmed until its status so indicates (section 2.2).

"Kyglu", "we", "us" and "our" means KYGLU TECHNOLOGY PTE. LTD. (UEN 202639469E), 68 Circular Road, #02-01, Singapore 049422.

"Membership" means your relationship with a particular store within the Service, created when you join the store, accept its invitation or present a linking code.

"Merchant Terms" means the Kyglu Merchant Terms of Use, the separate agreement between Kyglu and a business that operates a store.

"Portal" means the Kyglu customer web portal accessed in a web browser using the same account as the application.

"Privacy Policy" means the Kyglu Privacy Policy, as published and amended from time to time.

"Service" means your Kyglu customer account and the services you access through it, whether in the application or the portal.

"Store" means a business that operates on Kyglu and whose services, memberships and records you access through the Service, including its authorised staff.

"You" and "your" means the individual who holds the Kyglu customer account.

1. Your agreement with Kyglu

These Terms constitute an agreement between you and KYGLU TECHNOLOGY PTE. LTD. (UEN 202639469E), 68 Circular Road, #02-01, Singapore 049422 ("Kyglu", "we", "us" or "our"). They govern your Kyglu customer account and the services you access through it (the "Service"), whether you use the Kyglu application or the customer portal in a web browser. A single account and a single set of records apply in either case. You may contact us at admin@kyglu.com for support, complaints and legal enquiries.

1.1 Acceptance of these Terms

We present these Terms to you before you register, or at another clear acceptance step. By accepting them, you agree to this version. If you do not agree, you should not create an account. The Privacy Policy explains how we handle information; acceptance of these Terms does not constitute consent to marketing or to unrelated uses of data. Our public website is subject to its own terms.

1.2 Eligibility and account security

You must be at least 18 years of age to hold a Kyglu customer account. We do not verify age, and the existence of an account is not an assurance by us that its holder is an adult. You must register with a telephone number that you control; keep your recovery email address and contact details accurate; and refrain from sharing verification codes, impersonating any person, lending or selling your account, or linking another person's store records without authority. You must notify us promptly if you lose access to your account or suspect misuse. You are responsible for actions you authorise; you are not automatically responsible for every unauthorised act irrespective of fault.

A parent or guardian who believes that a child holds an account may contact admin@kyglu.com. We take proportionate steps to confirm the requester's identity and authority; a telephone number alone is not proof of guardianship. If the account is confirmed to be ineligible, we close and delete it as described in the Privacy Policy.

Sign-in and account recovery may require verification of your telephone number and email address. Signing in to the application on a new device ends the previous application session; the application remains signed in on one device at a time. We may require an application update or renewed verification before access continues. A feature may not be available on every device, browser, market or store.

1.3 Licence to use the Service

We grant you a limited, non-exclusive, non-transferable right to use the Service for its intended customer functions, subject to these Terms, and to install and run the application on devices that you own or control. You do not acquire ownership of Kyglu software, branding or other intellectual property. Open-source components remain subject to their own licences, and rights conferred on you by law are not excluded.

1.4 Relationship with other agreements

Your transactions with a store are governed by that store's terms, as disclosed before you book or purchase, and by mandatory law. Those terms do not displace Kyglu's obligations in respect of the Service.

A business's paid Kyglu subscription is a separate agreement with a different party. It does not apply to you, and nothing in these Terms confers on you the service levels, credits or commitments offered under it.

If you obtain the Kyglu application from the App Store or Google Play, the licence to install the application is governed by that store's standard terms; your Kyglu account and the Service remain governed by these Terms. Apple and Google are not the participating store and do not provide support for the application; please contact Kyglu.

2. Stores, bookings and financial records

2.1 The respective roles of Kyglu and the store

The Service enables you to find stores, manage memberships, request appointments and view records supplied through it. Kyglu is the technology provider and is not the seller of a store's products or services. The store is responsible for its descriptions, staff, availability, service quality, prices and fulfilment. Kyglu remains responsible for its own statements, processing and legal obligations.

2.2 Joining a store and making bookings

A store may permit open joining, require approval, or invite you by invitation, QR code or linking code. Membership does not guarantee an appointment or benefit. A booking request is not confirmed until its status so indicates. Before submitting a request, you should verify the store, outlet, service, time zone, price and the cancellation and no-show conditions; if a booking is important or its status is unclear, you should contact the store directly.

Rescheduling, cancellation and refunds are governed by the store's disclosed terms and by law. A store may reject or amend a request within those rules. We may assist with a Service record or a technical issue, but we cannot require a store to accept a refund or replacement. Nothing in these Terms permits a store to remove a mandatory consumer remedy.

2.3 Prepaid credit, points, packages and receipts

A wallet, prepaid credit or other balance displayed in the Service records value held with that store. It is not a Kyglu bank account and does not signify that Kyglu holds the funds. Credit is not transferable between unrelated stores. Funds you have paid, promotional bonuses, points, vouchers and package sessions are distinct; you should review the store's terms and any disclosed expiry before purchasing or redeeming.

A record may be corrected to reflect an actual transaction, refund or error. Kyglu does not guarantee a store's solvency or undertake to honour its obligations merely because a balance is displayed; this does not, however, excuse Kyglu's own errors. You should report any discrepancy promptly and retain your receipts. Deleting your account or leaving a store does not of itself extinguish a valid claim to funds, a booking or a purchased benefit.

If a store closes, ceases trading or leaves Kyglu, any unused balance or entitlement is a matter between you and that store. Kyglu has never held the funds and is unable to pay them out, refund them or compel the store to honour them. For so long as the store's records remain in the Service, we will provide you with a copy of your balance record on request, following verification. A store may request that we delete its workspace; when that occurs, every record it held about you, including balances, invoices and receipts, is deleted and we are no longer able to provide a copy. You should retain your own receipts. Your other records for that store, such as booking history, points, packages and documents, may cease to be available when the store leaves; you should download anything you require beforehand and contact the store regarding records it continues to hold.

2.4 Charges and subscriptions

A store's services, appointments and top-ups are separate from any charge for the Service itself. These Terms do not authorise any recurring charge. Should a paid customer feature be offered in future, its price, currency, billing period, trial, renewal, cancellation and refund rules will be disclosed before you agree to pay, and any applicable app-store or payment-provider process will also apply. Deleting the application or your account does not of itself cancel a separately purchased subscription.

2.5 Documents sent to you by a store

A store may send you a link to view a quotation, invoice or similar document in your browser without signing in. The link contains a long, unguessable code, and any person holding the link is able to open the document. You should treat the link with the same care as the document itself; if you believe it has reached a person it should not have, please inform the store that sent it.

3. Content, communications and responsible use

3.1 Your content and our limited use of it

You retain the rights you hold in the content you submit. You permit Kyglu and its service providers to store, process and transmit that content only to the extent required to provide the Service, carry out your instructions, protect the Service and comply with legal obligations. A public review additionally permits display on the store's public listing. This is neither a transfer of ownership nor permission to sell your information; any other use requires its own lawful basis and notice.

Some stores request health or other sensitive details relevant to their service. You should provide such details only where the store requests them, you choose to do so, and the service requires them. Those records belong to the store; the Privacy Policy explains how they are handled.

3.2 Public reviews and complaints

You may review a store following a completed appointment. Reviews must reflect your genuine experience. Your rating, review text and reviewer name are published on the store's public page together with any reply the store posts; there is no private review option. You must not post threats, harassment, impersonation, unlawful discrimination, defamatory statements, other individuals' private information or material you have no right to use. Public reviews may be copied by others beyond our control.

To remove a review you have written, or to report a review, a rights concern or abusive conduct, please write to admin@kyglu.com quoting the store and content reference; we act on such requests manually. We may restrict or remove content for a documented policy, safety or legal reason, and you may ask us to review that decision.

3.3 Notifications and external links

You may manage your notification preferences and each store's marketing permission. Promotions may continue to appear in the Service or on a public storefront when messages are disabled. Verification, account-security and requested booking messages are operational and are sent in all cases. Notifications may be delayed, blocked or visible on a lock screen; you should not rely on them in an emergency.

Links to WhatsApp, maps, websites or payment services pass only the information required for the action you select. A WhatsApp link opens a prepared chat; it does not send a message or share your chat history. External services are subject to their own terms, and their involvement does not diminish Kyglu's responsibility for its own acts.

3.4 Prohibited use

You must not use the Service to commit fraud, send bulk unsolicited messages, harvest other individuals' data, circumvent access controls, introduce malicious software, disrupt availability, manipulate bookings or rewards, post fabricated reviews, or access another account without authority. You must not resell access or carry out automated extraction or security testing without permission, save where the law expressly permits. Restrictions are applied in proportion to the risk.

4. Termination, responsibility and general provisions

4.1 Deletion and suspension

You may cease using the Service at any time and delete your account through the deletion control, or by contacting admin@kyglu.com if you are unable to access it. Signing out or uninstalling the application does not delete your account. Deletion removes your account information as described in the Privacy Policy; a store may retain the customer and transaction records it is separately entitled to keep. You should retain any receipts you require. You are not required to settle any matter with a store beforehand, and registering again does not restore your previous history.

We may restrict access where reasonably necessary to address a material breach, a credible security risk, unlawful activity or a legal requirement. We provide a reason and an opportunity to respond where practicable; urgent protective measures may take precedence. You may contact us to challenge an error. A restriction is limited to what the circumstances justify and does not cancel accrued payment or consumer rights.

4.2 Availability and responsibility

We exercise reasonable care in providing the Service. We do not warrant uninterrupted access, error-free records, the availability of every store, or delivery by external networks. The Service is not an emergency, medical or financial advisory service. You should take reasonable steps to avoid loss, such as confirming an uncertain appointment with the store. Nothing in these Terms excludes a duty imposed by law.

These Terms do not impose a nil liability cap on consumers, nor do they require you to indemnify Kyglu. Each party is responsible, as the law provides, for harm caused by its own breach or wrongful conduct. Nothing excludes liability for fraud, wilful misconduct, any matter that cannot lawfully be limited, or your mandatory privacy and consumer rights. A limitation agreed with a business applies only to that business.

4.3 Changes and discontinuation

We will give at least 30 days' notice of a material adverse change to these Terms or of a planned discontinuation of the Service, where practicable. Urgent legal or security changes may take effect sooner, with an explanation provided as soon as practicable. A change does not remove rights you have already accrued. Where a change requires your agreement, we will request it; the posting of a new version does not authorise a new charge or a new use of your data. If you do not accept a change, you may cease using the Service and request deletion.

4.4 Disputes and general provisions

Please contact admin@kyglu.com in the first instance so that we may attempt to resolve your concern; this does not preclude urgent relief or a mandatory complaint route. These Terms are governed by Singapore law, subject to any protections that cannot be excluded in the jurisdiction in which you reside, and the courts of Singapore have non-exclusive jurisdiction. If any provision is unenforceable, the remainder continues in effect. If the Service is transferred to another provider, its obligations to you are preserved and you will be notified where required. Provisions concerning accrued rights, dispute handling and responsibility survive to the extent their purpose requires.